Office Policies

Office Hours

We are accepting new patients of all ages. Appointments are available between 8AM and 4PM Monday through Friday. Please call our office at 703 723 7171 to schedule an appointment and then go to Patient Registration to complete paperwork prior to your appointment.

Email

Our email address is only for administrative purposes and is not regularly checked. Please do not email us with urgent problems or medical concerns as we will not guarantee your confidentiality. Such practices require exhaustive security measures.

Appointments

Please anticipate that traffic is a major factor in your commute so plan to arrive at least 15 minutes early. Personal and medical information may require updating if a year has elapsed since your last update. New patients arriving more than 5 minutes late and existing patients arriving more than 10 minutes late may be asked to reschedule.

As a courtesy to our patients we call to remind you of your appointment 3 days in advance, but you are still ultimately responsible for remembering the time and date of your office visit.  Should you need to cancel or reschedule, please do so with 24 hours notice. This allows another patient the opportunity to be seen for urgent matters.

Surgical and Cosmetic Filler Appointments

Due to the amount of time needed for surgeries and cosmetic fillers, Dr. Ha requires the staff to obtain multiple confirmations for these appointments.

You will receive a call from our automated system 3 days before your appointment.

You will also receive a call from one of our staff members 2 days before your scheduled appointment.  Dr. Ha insists on a "live" verbal confirmation from the patient..  If the phones are off we will accept a message confirming the appointment.

If we do not hear from you by noon the day before your sugery/filler appointment it will automatically be cancelled and you will be asked to reschedule.

Cancellations/Missed Appointments

We appreciate timely notice when an appointment must be cancelled or rescheduled. Cancellations and rescheduling with less than 24 hours notice will be assessed a $50 fee.  Surgical excisions will be assessed a $100. Cosmetic appointments missed or cancelled with less than 24 hours notice will be assessed a $150 fee.

Refills

Should you need a refill of your medication, please request one from your pharmacy. Most prescriptions written by our physicians have refills. Your pharmacy will keep track of these. They will usually contact us via fax to seek authorization if necessary. Requests are usually addressed within 24 hours – often the same day. If your medications require prior authorization from your insurance company, more time must be allowed. Please do not wait until the last minute to order a refill.

If you are overdue for follow-up, you may be asked to schedule an appointment for an examination to make adjustments to your medications or to try something new.

Insurance

Please bring your insurance card with you to every appointment. It is your responsibility to request a referral and bring it with you or have it faxed to our office prior to your appointment. If we do not have a referral when you come in you may need to reschedule.